Privacy Policy

Arborsist collects the following types of information to provide and improve our tree management services:

Email address. When you submit a tree issue report, we collect your email address. This is used to contact you regarding your report, ask follow-up questions if needed, and notify you when the reported issue has been resolved. Your email address is stored securely and is only accessible to authorised personnel who need it to manage tree safety issues.

Photographs of trees. When you submit a report, you may include photographs of trees. These photographs are used to assess the condition of trees, identify safety concerns, and document issues for resolution. Photographs are stored securely and are associated with the specific tree record and your report. They may be shared with authorised workers and office staff who are responsible for addressing tree safety issues.

Tree locations. Arborsist collects and stores the geographic location (GPS coordinates) of trees registered in the system. This information is essential for identifying and locating specific trees, managing tree inventories, and responding to reported issues. Tree location data is used solely for tree management and safety purposes.

Issue descriptions. When you submit a report, you provide a written description of the issue or concern. This information is used by office staff and workers to understand and address tree-related safety concerns. Issue descriptions are stored with your report and may be reviewed by authorised personnel.

All information collected by Arborsist is used exclusively for the purpose of managing tree safety and maintaining tree inventories. Specifically:

• Email addresses are used to contact reporters about their submissions and to provide updates on issue resolution.
• Photographs are used to assess tree conditions, document issues, and assist workers in identifying and addressing problems.
• Tree locations are used to identify and locate trees for inspection, maintenance, and issue resolution.
• Issue descriptions are used to understand and prioritise tree safety concerns.

Arborsist does not sell, rent, or trade your personal information to third parties. We do not share your information with advertisers or marketing companies. Information is only accessible to authorised personnel who need it to perform their duties related to tree management and safety.

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Tree records and associated reports may be retained for historical and safety documentation purposes.

You have the right to request access to the personal information we hold about you. You may also request that we correct, update, or delete your personal information. To make such a request, please contact us at support@arborsist.com.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

If you have any questions about this privacy policy, please contact us at support@arborsist.com.